Netcash Shop Help Center

Netcash Shop Help Center

Closing your Netcash Shop to customers

You can temporarily close your Netcash Shop to visitors if your store is under construction, you are on vacation or you temporarily can’t accept orders for any other reason. Once closed, your storefront will show “The store is closed for maintenance” message or your own custom message that you set. Customers won’t be able to browse the store and place orders.

You can at the same time keep the store disabled to the public and open to yourself so if you make design changes or update your store catalog, you can check the result live in the store. Once you are ready to accept orders, you can open the store back from your Netcash Shop admin → Settings → General → Store Profile.

Closing the storefront from customers does not affect your subscription to Netcash Shop paid plans. Even if the storefront is closed, the paid plan is active and you are still charged for it. Learn more about Netcash Shop billing.
Table of contents
  • Closing store from customers
  • Changing the “Store is closed for maintenance” notice

Closing store from customers

To temporarily close your online store to visitors:

  1. From your Netcash Shop admin go to Settings → General → Store Profile.
  2. Click Close Storefront for Maintenance.

  1. You can keep the storefront open for you and your staff. To do this, add the IP addresses of those who can view your store into the Remain open for IPs text box. Your IP is shown under the text field.

close2__1_.png

It’s possible to have the storefront closed and re-opened automatically at a certain time with the help of a custom script based on the Netcash Shop API. If you need help with programming this script, contact us for one of our Netcash Shop Experts to develop it for you on a paid basis.

In case you need just to disable checkout, you can turn your store into a catalog.

Changing the “Store is closed for maintenance” notice

You can change the default text in the “The store is closed for maintenance” notice with the help of Store Label Editor. You can give more details in this notice about why you are closed and when the store will be back online. 

To change the “The store is closed for maintenance” notice:

  1. Go to your Netcash Shop Control Panel → Settings → Edit Store Labels.
  2. Click Add custom label.
  3. Use the search to find the Main.store_closed label.
  4. Enter your message. The changes are saved automatically.

Now your customers will see your custom text when they visit your store.

Alternatively, you can add a CSS code to your store theme that will add your custom wording:

  1. From your Netcash Shop admin, go to Website → Design.
  2. Click Create Theme (or Edit Theme).
  3. Add the following CSS code to your store theme:
    /* Change the text of the closed storefront label */
    span.shop.netcash-maintenance-message {
    font-size: 0;
    }
    span.shop.netcash-maintenance-message:after { content: 'We will re-open soon.';
    font-size: 30px;
    }

    Replace the We will re-open soon text in the code with your custom message.

  4. Save the changes.

If you want to redirect your customers to another website from the closed storefront or provide your contact email, you can add clickable URLs and email addresses to the Main.store_closed label text with the help of HTML tags.

To add a clickable link or email to the “The store is closed for maintenance” notice:

  1. Go to your Netcash Shop Control Panel → Settings → Edit Store Labels.
  2. Click Add custom label.
  3. Use the search to find the Main.store_closed label.
  4. For a clickable link, add the tag similar to:
The store is closed for maintenance </br> 
<a style="font-size: 24px; font-weight: bold;" 
href="https://google.com">Link</a>

where “https://google.com” is the URL address that you want them to visit and “Link” is the display text.

  1. For a clickable email address, add the tag similar to:
The store is closed for maintenance </br> 
<a style="font-size: 24px; font-weight: bold;" 
href="mailto:webmaster@example.com">
Jon Doe</a>

where “webmaster@example.com” is the contact email and “Jon Doe” is the display text.

On this page