Netcash Shop Help Center

Netcash Shop Help Center

About us

If you are starting a new business, or you are a seasoned trader, you must meet certain legal requirements and standard business requirements. Besides financial regulations, tax obligations and employment laws you must have the basics in place to meet compliance standards.

Netcash has taken some of the pain out of getting started by creating a series of draft legal templates to assist you in saving time, money and giving guidance through the setup process.

In our efforts to support local South African SMME’s, we have created draft templates for the following pages to live on your website:

  • About Us
  • Privacy Policy including POPIA
  • Returns Policy
  • Shipping and Payment Information
  • Trading Terms and Conditions

Why do I need information for About Us

The ‘About Us’ page on your website is in short, a write up where you communicate the story of your business and why you started it. You should describe the customers or the cause that your business serves. In the About Us section, you must explain your business model or how your products are made. You are essentially creating a face for your business, featuring information about the founders, or the people on your team.

The template

This template is intended to assist you to draft your own ‘About Us’ page. Netcash does not provide legal advice and it is up to you to ensure that all your legal agreements comply with South African law. We highly recommend that you consult an attorney. Netcash will not be responsible for any damage that you suffer, or any third party suffers relating to this template.

It is up to you to replace the words in brackets which look like this [insert words here] with the right information. Do not publish this notice without replacing all the [words in brackets].

Please delete this notice once you are finished replacing all the [words in brackets].

[This page is designed to allow you to allow anyone to quickly understand your brand. This page should not be too long.]

1 The problem

[Founders] discovered that they could not find cheap and effective [goods / services] in the market or those that were available simply did not work and were not cost-effective.

2 Our solution

To solve this problem [founders] created [company name] in [date company created]. [company name] solves the problem by [describe your product or solution] which has the following benefits to customers:
• [benefit 1]
• [benefit 2]
• [benefit 3]

We have set up our supply chain to make sure that we can maintain the quality of our [widgets / services] by:
• [quality control mechanism 1]
• [quality control mechanism 2]
• [quality control mechanism 3]

We are also working closely with [Netcash and other business partners] to make sure our [goods / services] are a success.

3 Our customer’s reactions

Our customer’s reactions have been very positive. Some of the reviews we received are:
• [customer review 1]
• [customer review 2]
• [customer review 3]

We have also received the following awards and mentions in the press:
• [award 1]
• [press review 2]

If you also want to give us some feedback, we would love you to.

Please use our [contact us page].

4 Where we go to next

When we first started we had [initial staff number] but now we have [current staff numbers] and we are going from strength to strength. In the next 12 months we hope to expand our [goods / services] to include [new goods / services] and we hope to start servicing the following areas:
• [new country / new territorial area]

We also hope to be working with new business partners so that we can help both their and our brand. If your business would be interested in working with us please contact us using our [contact us page].

Get started

The templates are available in your Netcash merchant account and can be accessed by following these simple steps:

Step 1: Log into your Netcash account
Step 2: Navigate to the Services > Shop > Shop Policies

Step 3: Click on the View button
Step 4: Copy the template

Step 5: Edit the template to align with your business
Step 6: Consult an attorney before adding the ‘About Us’ page to your website

When you have edited the template and consulted with an attorney, you can Copy & Paste the text to the ‘About Us’ section in the Netcash Shop admin panel:

Step 7: In the Netcash Shop Admin panel, navigate to Settings > Legal > Legal Pages and Policies > About Us,

Step 8: Select Add Page
Step 9: Paste the text in the space provided:

Note: Make sure that you have enabled the page using the toggle on the right hand side of the Legal Pages and Policies section:

And finally, you can change the page title, or if you have an existing ‘About Us’ page on your business website, you can add a link to your existing website.

You are 1 step closer to running a compliant business and you can get back to focusing on growing your business.

For support contact shopsupport@netcash.co.za