Netcash Shop Help Center

Netcash Shop Help Center

Contact us

Contact Us

If you are starting a new business, or you are a seasoned trader, you must meet certain legal requirements and standard business requirements. Besides financial regulations, tax obligations and employment laws you must have the basics in place to meet compliance standards.

Netcash has taken some of the pain out of getting started by creating a series of draft legal templates to assist you in saving time, money and giving guidance through the setup process.

In our efforts to support local South African SMME’s, we have created draft templates for the following pages to live on your website:

  • About Us
  • Contact Us
  • Privacy Policy including POPIA
  • Returns Policy
  • Shipping and Payment Information
  • Trading Terms and Conditions

Why do I need to add ‘Contact Us’ information

New visitors often visit the ‘Contact Us’ page on your website. This is the default page for new or potential customers on a mission to find a product or service online.

The ‘Contact Us’ page is where visitors go when they have a question and would like to contact an individual by phone, email or live chat. The ‘Contact Us’ page exists to serve the user with the purpose of providing them with information on how they can get in touch with you.

The template

Contact Us

This template is intended to assist you to draft your own ‘Contact Us’ page. Netcash does not provide legal advice and it is up to you to ensure that all your legal agreements comply with South African law. We highly recommend that you consult an attorney. Netcash will not be responsible for any damage that you suffer or any third party suffers relating to this template.

It is up to you to replace the words in brackets which look like this [insert words here] with the right information. Do not publish this notice without replacing all the [words in brackets].

Please delete this notice once you are finished replacing all the [words in brackets].

1. Contacting us

[Your company name] can be contacted using the following methods:

Email: [email address]
Telephone: [telephone #]
Whatsapp: [Whatsapp #]

2. Directions to Warehouse

2.1. You can collect your goods from our offices which are in the following locations:
[Unit #]
[Street #]
[Street Name]
[Suburb]
[City]
[Zip Code / Postal Code]

2.2 Opening hours
[Week days open (mon-fri)]
[Times open]

[Weekends and public holidays open (sat-sun)]
[Times open 08h00 – 13h00]

Get started

The templates are available in your Netcash merchant account and can be accessed by following these simple steps:

Step 1: Log into your Netcash account
Step 2: Navigate to the Services > Shop > Shop Policies  Contacting Us

Step 3: Click on the View button
Step 4: Copy the template

Step 5: Edit the template and add your contact information
Step 6: Consult an attorney before adding the ‘Contact Us’ information to your website

When you have edited the template and consulted with an attorney, you can add the ‘Contact Us’ information to your website footer:

Step 7: In the Netcash Shop Admin panel, navigate to Sales Channels > Website > Overview:

Step 8: Select Edit Site
Step 9: In the left-hand menu, copy and paste your Contact information from the template into the fields provided:

Step 10: Save

Now your customers know how to get in touch and you are 1 step closer to running a compliant business. You can focus on selling knowing that your customers can reach you for support.

For support contact shopsupport@netcash.co.za