Netcash Shop Help Center

Netcash Shop Help Center

Netcash eCommerce Gateway

Netcash eCommerce Payment Gateway (Pay Now) is fully integrated and automatically installed in your Netcash Shop admin panel and gives you the ability to offer your clients a variety of secure payment methods, increasing the likelihood of payment being made. Netcash Pay Now offers multiple payment options, including Ozow Instant EFT, Scan to Pay, Credit Card, Bank EFT, Retail Payments and Visa Click to Pay. Offering multiple secure payment options to your customers will increase conversion and reduce the number of abandoned carts.

To set up an online payment method in your store, open your store admin and go to the Payments page. There you can find the Netcash app which is a standard feature in the admin panel. 

Netcash is a market-leading payment solutions provider to South African businesses and organizations, specialising in Debit OrdersSalary and Creditor payments, Pay Now and Risk Reports. We impact meaningfully on our clients by providing efficient, simple, cost-saving payment services. Touch base with Netcash to find out more about our full-service offering.

To accept payments online, you need to open a merchant account with Netcash and connect the Pay Now service by adding a service key as seen below:

Once set up, Netcash eCommerce Payment Gateway will appear at your store checkout and your customers will be able to choose from multiple secure payment options.

FAQ

Can I use a payment gateway that is not on the supported list?

No. Netcash has made payments simple for you. The Netcash eCommerce Payment Gateway is fully integrated as a standard feature with Netcash Shop.

How can I withdraw money?

Your online store does not process any transactions. Online payments are processed by Netcash. To withdraw the money received for orders through the payment gateway, you should log into your Netcash merchant account and link your bank account or use another withdrawal option that they offer.

How can I issue a refund?

To refund a payment, you should find the respective transaction in your Netcash merchant account and issue the refund there.

Can customers pay by credit card without leaving my site?

Yes. Netcash shows the credit card form right within the store’s checkout page, so customers are not redirected to a payment gateway website to enter their credit card details there. Instead, they stay on your domain during the entire checkout process.

How can I change the payment method name?

When you add several online payment methods, they often receive the same “Credit or debit card” name by default. Creating specific payment method names will help you to quickly learn from the order details, how the order has been paid for, and filter orders by these payment methods.

To edit the name of the payment method:

  1. From your store admin, go to Payment.
  2. Find the payment method you want to change.
  3. Click Actions.
  4. Click Edit.
  5. Scroll to Appearance options
  6. Enter the payment method name in the Payment method name at checkout field.

How to sort payment methods?

To encourage customers to pay with a certain payment method, you can put that method on the first place in the list of payment methods. Thus, it will be selected by default at the checkout.

To set the order in which payment methods appear at checkout:

  1. From your store admin, go to Payment.
  2. Click Actions > Sort next to any payment method.
  3. Drag and drop payment methods to put them in the desired order.

That’s it! Changes are saved automatically.

Can I add a surcharge to use a payment method?

Usually, a payment processor charges a service fee for processing credit cards. You may want to add a surcharge for customers to use a payment method in order to be compensated for their fees. We suggest that you consider changing product prices to absorb such cost. In case you sell products that require shipping, you can set a Handling fee to cover your expenses (it is applied to all orders regardless of the payment method).

Is it possible to sell subscriptions with auto-recurring billing in my store?

No. Currently, Netcash Shop does not support recurring billing. We are working on a solution and we will update this section when we are ready to launch.